universal question
Frequently Asked Questions
How does Sokonami work?
Sokonami provides you with a personal China address and unique code. You shop from any online store, ship your items to that address, and we forward them to you with fast global delivery.
How long does delivery take?
We partner with DHL, FedEx, and USPS for express international shipping. Most deliveries take 2–4 business days after leaving our warehouse, depending on your location and customs clearance.
Can I combine multiple orders into one shipment?
Yes ✅. Sokonami offers package consolidation, allowing you to combine multiple purchases into one shipment to reduce shipping costs.
What payment methods do you accept?
We accept EVC mobile money, international debit/credit cards, and bank transfers. All payments are processed securely with no hidden fees.
What items cannot be shipped?
Restricted or prohibited items include:
Hazardous materials, flammable goods, and explosives
Counterfeit products
Weapons or military equipment
Items restricted under Chinese or destination country law
Hazardous materials, flammable goods, and explosives
Counterfeit products
Weapons or military equipment
Items restricted under Chinese or destination country law
What happens if my package is lost or damaged?
Sokonami shipments are fully tracked. If a package is lost or damaged, we work directly with our courier partners to resolve the issue. Eligible cases are covered by carrier insurance.
Can I return an item?
Yes. You can request a return through your Sokonami account. Once approved, you will be able to monitor the status of your return and refund.
How do I delete my account?
You can delete your account anytime by going to Settings > Account > Delete Account. Please make sure all balances are withdrawn and no pending orders remain.